Help

Help

Q. I cannot upload a photo.

A. Please ensure the file is in one of the following formats:  JPEG, PNG, or GIF and that the file size is no larger than 8mb

If you are still experiencing a problem uploading then please email the photo seperately after placing your order to

admin@invitebay.co.uk (Ensure you quote your order number and name)

Q. What are the invitations printed on?

A. The invitations are printed on A6 15cmx10cm Cards (300gsm). Gloss finish or pearl textured for the wedding and save the dates.

Q. I have ordered invitations but have not received a proof.

A. Please allow 24 hours for a proof to be emailed. (ensure to check your junk/spam email)  If you have waiting over 24 hours then please contact us via our website or email admin@invitebay.com

Q. How long will I wait for the invitations to arrive in the post?

A. Please allow 1 to 3 working days from the date the proof design has been agreed.

If you have been waiting over 4 days then please contact us via our website or email admin@invitebay.com

Q. I cannot upload a picture.

A. Please ensure the file is in one of the following formats:  JPEG, PNG, or GIF and that the file size is no larger than 8mb.

Please Note:  The better quality image (i.e. not distorted or blurred) the better the invitation will look.

If you are still experiencing a problem uploading then please contact us. admin@invitebay.com

 


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